Status and help.

Service status

Kijito is in alpha. It runs as a single-box service on a best-effort basis: we aim to keep it up and respond quickly to outages, but there is no formal uptime guarantee or SLA yet. We do nightly encrypted backups and watch the service for problems, and we'll tell you before any planned maintenance. If something looks broken, it may genuinely be. Reach out and we'll take a look.

Security & abuse contact

To report a security vulnerability or abuse, email [email protected]. For anything else (billing, data requests, general questions) email [email protected]. Please don't include secrets, passwords, or recovery codes in an email.

My AI won't connect

A few things to check, in order:

• Use the right URL. The hosted endpoint is the Streamable HTTP https://api.kijito.ai/mcp (this is the only hosted transport).
• Sign in when prompted. When you add the connector, your client should redirect you to sign in with your Kijito account. If it doesn't, double-check the URL and that your account's email and password work on the website.
• Confirm tools appeared. Once connected, your agent should have remember, recall, dream and the rest. If not, fully restart the client/session. Many clients only load connectors at startup.
• Claude Code: make sure both .mcp.json and .claude/settings.local.json (enableAllProjectMcpServers: true) are in your project root, then restart the session. The exact files are on the Connect page.
• Hitting a 100-memory wall? New accounts are capped at 100 memories until you verify your email. Click the link we emailed you (or resend it from your dashboard) to lift the cap.

Still stuck? Email [email protected] with your client name and what you tried. We read every message.