Status and help.

Service status

Kijito is in public beta. It runs as a single-box service on a best-effort basis: we aim to keep it up and respond quickly to outages, but there is no formal uptime guarantee or SLA yet. We do nightly encrypted backups and watch the service for problems. If something looks broken, it may genuinely be. Reach out and we'll take a look.

Updates restart the service, usually once a night around 08:00 UTC. It's back in under a minute, and during it your agent may see a slow or failed call. That's expected: it should wait 30 seconds and retry. We'll give notice before any longer maintenance.

Security & abuse contact

To report a security vulnerability or abuse, email [email protected]. For anything else (billing, data requests, general questions) email [email protected]. Please don't include secrets, passwords, or recovery codes in an email.

My AI won't connect

A few things to check, in order:

• Use the right URL. The hosted endpoint is the Streamable HTTP https://api.kijito.ai/mcp (this is the only hosted transport).
• Sign in when prompted. When you add the connector, your client should redirect you to sign in with your Kijito account. If it doesn't, double-check the URL and that your account's email and password work on the website.
• Confirm tools appeared. Once connected, your agent should have kijito_remember, kijito_recall, kijito_dream and the rest. If not, fully restart the client/session. Many clients only load connectors at startup.
• Claude Code: add Kijito with claude mcp add --transport http --scope user kijito https://api.kijito.ai/mcp, sign in with claude mcp login kijito in your own terminal, then restart Claude Code. If you added it for one project only, start Claude Code from that project's folder. The steps are in the quickstart.
• Hitting a 100-memory wall? New accounts are capped at 100 memories until you verify your email. Click the link we emailed you (or resend it from Explore, your home page once you sign in) to lift the cap.

Still stuck? Email [email protected] with your client name and what you tried. We read every message.